1. Core IT Support

• All-inclusive support by skilled IT engineers

• Proactive monitoring and updating of computers and servers

• Monthly reporting

• Quarterly review meeting

2. Productivity Tools

• Microsoft 365 licensing, including Office for computers and devices

• Email, Microsoft Teams collaboration, video conferencing, and cloud file storage

• Includes Microsoft online and local productivity software. Outlook, Word, Excel, PowerPoint, OneNote, Access (PC only), and Publisher (PC only), along with Exchange, SharePoint, and OneDrive

3. Security Features

• Antivirus, Endpoint Detection & Response (EDR), and ransomware protection

• Cloud security logs (SIEM) for threat detection

• Security awareness training for users

• Advanced spam filtering and email security

• Advanced DNS filtering

• Managed IT security detection and response

• Zero-trust application control

• Password management application

• Continuous vulnerability scanning

4. Data Management

• Backup monitoring

• Backup of email and files

• Cloud email signatures